WINning Careers

Overview:
The Case Manager is responsible for both case management and employment services for clients of the shelters.  The Case Manager will have an assigned caseload and will be responsible for the successful integration of both the housing and employment goals of each client and ensure compliance with WIN’s and other agency contractual requirements.

 

Principal Duties & Responsibilities:

Intake

• Conducts an initial assessment of the family within 48 hours of arrival to the residence.  Completes the Case Assessment Form; an Initial Service Plan and the CARF. 

• Initiates referrals for the needed emergency services.

• Initiates/Completes intake information (AWARDS data entry and supporting documentation) in the Uniform Client Chart.

• Ensures AWARDS data and supporting documents are printed and filed in designated sections in client chart.

• Conducts orientation with clients and reviews with the client the facility rules, clients’ rights and responsibilities, grievance/complaint process, emergency disaster procedures, etc.

• Assist clients with transition to assigned residential unit and housekeeping items.

Case Management/Counseling/Referral

• Provide comprehensive case management, including counseling services and other appropriate supportive services.

• Develop an Independent Living Plan (ILP) for each client, which will define the client’s goals (in conjunction with the shelter’s housing specialists, child care staff and recreational staff), and track progress against goals, make modifications, as appropriate, and ensure compliance with the ILP.

• Provide hands-on training, coaching and support to clients, and opportunities for practicing skills that will enable clients to achieve their ILP goals.

• Ensures that clients understand and work towards meeting their responsibilities as outlined in the CARF.

• Maintains client data in the Uniform Client Chart.  Ensures that the AWARDS data entry and supporting documentation is complete, accurate and current at all times.

• Assists client in obtaining income and public benefits (i.e., Public Assistance; SSI, etc.).

• Refers clients to the needed medical and mental health services; education/job training programs; legal and advocacy services; as needed and follows-up with clients’ progress.

• Conduct crisis intervention.

• Conducts unit inspections and reviews findings with client.

Housing

• Collaborates with the shelter’s Housing Specialists to ensure that clients are compliant in seeking permanent housing.

• Assists Housing Specialists with identifying and escorting clients to view apartments.

Education/Job Preparation

• Conduct workshops on job readiness skills.

• Assess job readiness of clients, utilizing Standardized Assessment.

• Refer clients to appropriate community resources for further assessment, skill training, education or job placement.

• Track all referrals and provide on-going follow-up to clients.

Administration

• Performs timely and accurate input of all required client information in the Uniform Client Chart (AWARDS data entry and supporting documentation) to ensure compliance with OTDA regulatory requirements; DHS contractual requirements and WIN standards.

• Establish advocacy network with community resources.

• Actively participate as a member of the shelter’s multi-disciplinary team.

• Attend shelter meetings, agency-wide meetings and staff training, as agreed to with supervisor.

• Assess effectiveness of referral agencies and provide feedback to supervisor, as appropriate.

• Prepare all mandated reporting as required by supervisor, contract agency and funding agency.

• Assist with planning and coordination of special events.

• Other special projects and responsibilities, as needed.

 

Qualifications:

B.A. in Human Services or related field

One (1) year social service experience or approved equivalent

Familiarity with substance abuse; child abuse and working with homeless families

Familiarity with social service setting and working with clients on vocational issues

Familiarity with entitlement systems and procedures

Experience with standardized assessment tools

Experience in leading group activities and developing group curriculum

Excellent organizational, written and verbal communication skills

Ability to work effectively in a team environment

Knowledge of computer skills would be helpful

Bilingual – English/Spanish would be helpful

 

Immediate Supervisor:  Social Service Supervisor

Overview:
The Residential Aide is responsible for providing security to the Brooklyn facility and ensures that all residents are observing house rules.

Principle Duties and Responsibilities:

• Facilitate a secure and functional environment for residents, visitors and volunteers.

• Welcome new families that arrive and conduct orientation and house rules.

• Become familiar with procedures for fire and safety and other emergency procedures.

• Acquire understanding of building features and potential problems.

• Conduct routine and random inspections of apartments.

• Maintain clean and organized working environment.

• Handle crisis by deciding what actions are required and information appropriate staff of actions taken and of any follow-up required through log-book, written note or telephone conversation.

• Observe all residents and have the ability to recognize signs of substance abuse, child abuse and criminal activity and immediately advise the appropriate staff and work with the facility staff to conduct investigation.

• Attend program and agency staff meetings, house meetings, case conferences and training sessions.

• Maintain daily log book, school attendance, visitor and resident sign-in logs.

• Perform other duties as assigned by supervisor.

 

Qualifications:
H.S Diploma or Equivalent
Valid NYS Security Guard License
Ability to interact with the facility staff and client population
Work under pressure and stressful situations

 

Immediate Supervisor:  Security Shift Supervisor, Directory of Security

Overview:
The Security Manager is responsible for the security of the residence and ensuring that all staff and residents are safe 24 hours, 7 days a week.

 

Principal Duties & Responsibilities:

Safety and Security
- Ensure that there is adequate security coverage 24 hours, 7 days a week
- Collaborates with the Operations Department AA and the Director of Quality Assurance in ensuring that all licenses and certificates are maintained current and meet all licensing and regulatory requirements.
- Ensure timely and accurate processing of staff payroll
- Develop protocols for all staff to follow to ensure the safety of all staff and clients in the residence and monitor effectiveness of and adherence to procedures and systems that will aide in this process
- Ensure that incident reports and other essential paperwork are completed accurately and timely
- Ensure that residence is in compliance with all safety and security procedures, rules and regulations
- Ensure that all performance evaluations are completed and submitted in a timely fashion
- Oversees the coordination of monthly fire drills and emergency evacuations at the Junius/Liberty Complex.
- Monitor effectiveness of safety and security procedures and systems and recommend changes as needed.
- Ensure the consistent implementation of safety and security procedures at the Junius/Liberty Complex.
- Monitor security and fire alarm systems and have knowledge of emergency procedures
- Conduct security procedures training for staff and clients as needed
- Possess a basic knowledge of building features and potential problems
- Provide direct supervision to Security Shift Managers and provide coaching, training and development, as needed to security personnel.
- Work with the Security Director and W.P.D to recruit, hire, and train staff

Incidents and Reporting
- Oversee and maintain accurate and current files of all incidents in the residence
- Ensure that incident reports and other essential paperwork are completed accurately and timely
- Coordinates investigations of any alleged improprieties by Residential Aides with the Security Director and Complex Director
- Perform crisis intervention
- Recognize signs of abuse and work as part of the residence team to identify drug use, child abuse or criminal activity

Supervision and Development of Staff
- Provide direct supervision to assigned security personnel and provide coaching, training and development, as needed
- Ensure that all performance evaluations are completed and submitted
- Work with the Security Director and W.P.D to recruit, hire, and train staff

Community Relations
- Maintain good relationships with law enforcement officials in the community
- Establish advocacy network with county resources

Administration
- Serve as a consultant on security/safety matters to interdisciplinary team
- Work with Maintenance Director to monitor inventory control
- Monitoring of documentation for accuracy and consistency of completion.
- Monitoring of AWARDS to ensure accuracy and consistency of initial intake and discharge data
- Attend shelter meetings, agency-wide meetings and staff training, as agreed to with supervisor
- Attend agency staff meetings, house meetings, supervisory and in-service training
- Prepare all mandated reporting as required by supervisor, contract agency and funding agency in an accurate and timely manner
- Perform other duties as assigned

 

Qualifications:
H.S. diploma or equivalent, some college preferred
Five (5) to seven (7) years’ experience providing security services in social service or residential setting 
Valid NYS Security Guard License
Valid Fire Safety Director Certification and First aide/CPR
Clean NYS Driver’s License
Excellent verbal and written communication skills 
Ability to take full responsibility for the security of the residence 
Knowledge of crisis intervention and handling of violent crimes 
Ability to interact effectively with the client population and representatives of government and private agencies
Ability to work effectively in a team environment
Willingness and ability to be on call 24 hours, 7 days a week
Knowledge of computer system
Bilingual – English/Spanish would be helpful

 

Immediate Supervisor:     Security Director
Exempt Position

Overview:
The Security Shift Supervisor is responsible for ensuring that the facility is appropriately staffed so that all the residents, staff and visitors are safe and secure during the assigned shift.  The Security Shift Supervisor will also have responsibility for ensuring that the residents are observing house rules and are following safety and security procedures during the assigned shift.

 

Principal Responsibilities:

Safety and Security
- Coordinate and Conduct fire drills and emergency evacuations.
- Conduct Patrols of interior/exterior and perimeter of building.  Report observations to supervisor.

Staff Supervision
- Supervise, coach, train and develop Residential Aides.
- Ensure that Residential Aides are properly trained, including (but not limited to) that they:

Comply with directives and regulations
Understand their duties and assignments
Possess the appropriate behaviors and interact appropriately with residents
Arrive and depart as per shift schedule
Are ready, willing and able to handle crisis at any given time
Are properly attired and well-groomed
- Conduct roll call and roll call training, as scheduled.
- Prepare and submit to Director of Security performance evaluations, as scheduled.
- Assist with gathering information needed for investigations of any alleged improprieties involving Residential Aides.

Crisis Management/Incident Investigation/Reporting/Follow-up

- Investigate and follow-up on all incidents and occurrences.
- Handle crisis by deciding what actions are required and informing appropriate staff of actions taken and of any follow-up required through log book, written note or telephone conversation.
- Continuously observe all residents and develop ability to recognize signs of substance abuse, child abuse and criminal activity and immediately advise the appropriate staff and work with the facility team to conduct investigations, as appropriate.
- Ensure that all forms, incident reports and any other required recordkeeping is prepared promptly and accurately.

Administration

- Initiate the intake and orientation process of new families.
- Performs timely and accurate input of all required AWARDS data to ensure compliance with OTDA regulatory requirements; DHS contractual requirements and WIN standards.
- Acquire knowledge of facility fire safety systems.
- Acquire knowledge of facility features and potential problems.
- Conduct inventory of all radios and related equipment at the start of each shift.

- Ensure that all media recording devices are operating at all times and functioning properly.
- Attend program and agency staff meetings, house meetings, case conferences, supervisory and
in-service training sessions.
- Prepare all reports mandated by WIN in an accurate and timely manner.
- Perform other duties as required by supervisor.

 

Qualifications:
H.S. diploma or equivalent
Two (2) years of college preferred
Valid NYS Security Guard License
Valid Fire Safety Director License
Updated certifications in First Aide/CPR
Five (5) to seven (7) years’ experience in social services or residential setting
Ability to make clear decisions and handles situations fairly
Ability to interact effectively with the facility staff and client population
Work well under pressure and during stressful situations
Familiarity with CCTV systems
Ability to work effectively in a team environment
Ability to communicate effectively (written & verbal)
Bilingual – English/Spanish preferred

 

Immediate Supervisor:  Director of Security

Non-Exempt Position

Overview:

The Social Work Supervisor will be responsible for ensuring that the Housing Liaisons and Employment Specialists provide quality services to all families.  Ensures compliance with regulatory, contractual and WIN requirements.

 

Principal Duties and Responsibilities:

Intake/Case Management/Counseling/Referral

• Provide comprehensive case management, including individual and group counseling services and other appropriate supportive services in the absence of the Housing Liaison and Employment Specialist.
• Provide crisis intervention, as needed.
• Liaise and collaborate with outside agencies and service providers to ensure clients receive the needed services.
• Conduct ongoing follow-up with clients and referral agencies to ensure clients are in compliance with referrals and making progress.
• Monitors and ensures that Housing Liaison conducts an initial needs assessment, etc. with new families within 48 hours of arrival.
• Monitors and ensures that the Housing Liaison meets with the families within 10 days of arrival to assess their housing needs and develop an Individualized Living Plan.
• Review/Audits Uniform Client Chart (AWARDS data entry, supporting documentation and chart maintenance) and ensures that the client information and data is accurate and complete.

Supervision

• Supervises Housing Liaisons and Employment Specialists and provides coaching, training and development, as needed.
• Coordinates and develops staff training workshops as needed.
• Ensure that all Housing Liaisons and Employment Specialists maintain current and accurate confidential case records, which includes intake, assessment, follow-up evaluations, progress reports, consultations and recommendations.
• Ensures the training of the Case Managers/Job Preparation Specialist and the Housing Specialist in the utilization of the Uniform Client Chart (AWARDS data entry, supporting documentation and chart maintenance). Provides on-going individual training to ensure that the client chart is appropriately utilized as a tool to document all case activity. Ensures that chart is complete and accurate at all times.
• Ensures that the Case Managers/Job Preparation Specialist and the Housing Specialist are oriented, trained and understand their charting responsibilities.  Monitors and ensures that hard copy of data is maintained in the client chart with supporting documentation.

Administration

• Assume responsibility for Program Services in the absence of the Program Director.
• Oversee the day-to-day case management, intake, counseling and referral operations of the shelter.
• Must ensure that client charts are “Audit Ready” at all times.
• Conducts regularly scheduled audits of the Uniform Client Chart (AWARDS data entry, supporting documentation and chart maintenance), to ensure compliance with OTDA regulatory requirements, DHS contractual requirements and WIN standards.
• Attends regularly scheduled AWARDS Super Users meetings and training sessions to obtain updates and upgrades of the system and ensure consistency in dissemination of information and training of all staff.
• Manage the shelter’s multidisciplinary team and ensure that weekly case conferences are conducted.
• Design program and activities schedule for residents, including monthly house meetings.
• Develops and conducts client workshops.
• Assess effectiveness of referral agencies and WIN programs, provide feed back to the Program Director to ensure that resources are available and goals of the program are achieved.
• Prepare mandated reports as required by WIN and other contractual agencies in an accurate, timely manner.
• Assist with staff recruitment, training, development and performance evaluations.
• Attend and participate in meetings, training and case conferences, as required by the shelter, the Department of Children’s Services and WIN.
• Other responsibilities, as needed.

 

Qualifications:

M.S.W. or related field with three (3) to five (5) years experience in family, or residential counseling services, and one (1) to two (2) years supervisory experience
Ability to work effectively with a diverse staff and client population
Experience with standardized assessment tools
Excellent organizational, written and verbal communication skills
Ability to work effectively in a team environment
Familiarity with entitlement systems and procedures preferred
Working knowledge of substance abuse issues would be helpful
Willingness and ability to be on call, 24 hours, 7 days a week
Knowledge of computer skills preferred
Bilingual – English/Spanish would be helpful

 

Immediate Supervisor: Program Director 

Exempt Position

Overview:

The Director of Training will be responsible for facilitating the design development and delivery of training and development programs for WIN. Working in conjunction with organization initiatives this position will develop and implement a strategy to address the development needs of WIN supervisor’s, managers and employees.

 

Principal Duties & Responsibilities:

• Facilitate the overall design and delivery of WIN’s employee development program.

• Work with WIN WPD team and line leadership to identify employees and their development needs.

• Facilitate the design and delivery of training and development programs and resources for WIN’s supervisors and managers.

• Work with subject matter experts and WIN’s leadership team to establish and maintain consistent and effective training materials and processes for job related training.

• Develop and implement a strategy to meet WIN training and development priorities and needs.

• Develop and implement a system to identify, manage and track training requirements, certification, credentials, etc for WIN employees.

• Develop and maintain professional relationships with training institutions and facilities to increase WIN’s training resources.

• Schedule and attend trainings and workshops.

• Develop and conduct training programs for managers and employees.

• Research, analyze, prepare and present management reports on training and professional development and statistics on a regular basis, to include but not be limited to attendance tracking and certification statistics.

• Supervise, develop and provide ongoing coaching and training to supervisees and other staff, as assigned.

• Develop and continuously maintain up to date knowledge of employment law, regulations, best practices and current trends relating to recruitment.

• Attend trainings and meetings (internal and external) as defined by supervisor.

Secondary Functions: Workforce Development

• Provide support to mandated organizational training as defined by supervisor.

• Collaborate with Director of Benefits & Compliance to create and implement an organization-level WIN Orientation program and tools to ensure that employees understand the WIN’s organizational structure, values, missions and goals.

• Develop and implement a program to ensure that all new hires are provided with WIN organizational and program-specific orientation for effective and easy assimilation into organization and program.

• Establish professional network with other non profit social service organizations to raise visibility of the Organization.

• Develop workforce development programs that align with the Organization’s strategic objectives in conjunction with the Administrative Director of Workforce Planning & Development.

Additional Performance Factors:

• Ability to meet deadlines; accomplish work in order of priority; professionally maintain composure and effectiveness under pressure and changing conditions.

• Ability to learn new duties and adjust to new situations encountered on the job within a reasonable amount of time.

• Ability to negotiate conflict and maintain effective working relationships with people at all levels of an organization (internal and external).

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

• Ability to write reports, business correspondence and procedure manuals.

• Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.

• Ability to complete special projects or other duties as assigned.

• Ability to plan and coordinate many projects simultaneously.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Ability to learn new software packages, as necessary.

• Eight-hour workday; variations in work volume requiring extended working hours, approximately (but not limited to) one to five hours per week.

• Complete special projects or other tasks as assigned.

 

Knowledge, Skills and Abilities:

Excellent program design development and facilitation skills. Experience with designing programs using various delivery vehicles including web-based. Experience with developing supervisory/management development training Strong working knowledge of employee development theory and practice Strong working knowledge of employee development theory and practice. Excellent communication skills(written) verbal and platform speaking.

 

Minimum Education and Experience:

College degree in relevant field or equivalent experience. Masters degree preferred. Minimum 5-10 years leading a training and development function for a similar size organization (preferably in a related industry).

 

Immediate Supervisor: Associate Vice President, Workforce Planning and Development